The Agile CRM Starter plan costs just £6.65 per user and unlocks marketing functions including SMS campaigns and web engagement, allowing you to track website traffic and view personalised behaviour reports. Like Zoho CRM, a drawback to Agile’s free plan is that it has a 10-person user limit – which means it’s a great choice for smaller teams, but you’ll need to invest in a paid-for plan if you’re looking to grow your workforce. You’ll also be able to empower sales representatives with advanced features like email tracking. It’s a sprint-based software, so you can capture information and data to manage clients throughout the entire pipeline. In terms of a specialism, Agile works best for sales. Plus, only three users are permitted, which means you won’t be able to share CRM duties across your company – a major problem for small businesses, which often need to share out resources.Īll of the core CRM features are covered by Agile’s free tier, and there’s also an astonishingly generous number of contacts permitted (50,000). Given its more complex functions, Zoho CRM has a much steeper learning curve than most of the other platforms on this list. In terms of features, the Zoho CRM free tier gives you: For example, you can view all ‘deals’ (sales) on one panoramic Kanban board, should you wish. Zoho also makes dashboards and reports highly customisable, which can support pipeline decision-making. It scans emails to detect their level of urgency and can instantly display relevant statistics or documents when performing searches. Zia, an AI-powered sales assistant, can predict an appropriate time to contact customers.
Zoho CRM also helps users respond to customers across channels in real time.
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Reporting tools are Zoho CRM’s main export, as this software offers users expert insight into customer and sales processes by analysing sales, marketing, and support across one digital tool.īut its functions aren’t all analytic. Security options are also available, as you can limit access to different areas of the product based on your employees’ hierarchy and job roles.
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Here’s a full list of Freshsales’ capabilities: In terms of features, there are so many available we’re not sure where to begin. You’ll also have free support guides and advice over phone, email, and online chat, available 24 hours a day, 5 days a week. Lots of popular CRM brands claim they’re free, but they tend to have caveats and limitations that mean you’re not getting good value for money when you buy.įreshsales permits an unlimited number of users on its account, meaning you won’t be fined for having larger teams. Short on time? If you’d rather skip straight to finding the best CRM quotes for your business, we’ve done half the work for you by designing a simple online tool that will give you bespoke recommendations from the top CRM providers for zero charge.įreshsales is one of the most robust freemium platforms currently available for CRM software. We’ve tested dozens of free CRM products to pick out the top four options and rank them in the list below, so you can find the best budget-friendly solution for growing your own business. So which is the best free software choice for a UK small business? At .uk, we’ve asked ourselves this question and many others over the past two decades, to learn all there is to know about business software and tools. Free CRM software is a great solution because it allows you to access a huge number of CRM functions without breaking the bank. Managed properly, these relationships can enable you to identify areas for improvement and generate new opportunities to develop and target your audience.īut when you’re just starting out, you likely don’t have the money to invest in a customer relationship manager role. For SMEs, your relationship with your customers can be the maker – or breaker – of your success.